Field IT Engineer

• Handling the physical setup, installation, relocation, or configuration of core computing hardware and software assets (including workstations, portables, output devices, accessories, and network infrastructure).

• Providing proactive, on-location technical service directly at customer sites or designated operational areas.

• Provide specialist technical support under the Network Manager to ensure the site maintains high-quality learning facilities, which includes setting up and testing hardware and software for normal operation.

• Build and configure networked PCs either via standalone setup or image deployment, while performing routine maintenance tasks for user accounts.

• Previous working experience within an IT helpdesk or IT support environment.

• Preferred IT sector qualifications, such as Microsoft, Cisco, Aruba, or Apple.

• Experience managing user accounts, access permissions, and security settings within cloud environments like Microsoft 365 or Google Workspace.

• Solid understanding of networking concepts.

• Strong practical knowledge in diagnosing, repairing, and setting up desktops, laptops, interactive whiteboards, projectors, and printers.

If you’re ready to take on this exciting challenge and lead a growing service desk team in Berkshire, we’d love to hear from you!

Connect Group are working with a leading provider of IT solutions in the UK. They are looking for an experienced IT Engineer to be based at one of their client sites.

This is an exciting time to join their growing team as we enhance our services and offerings, making it the perfect place to make a real impact and be part of something dynamic. In this customer-facing role, you will be the primary point of contact for onsite technical delivery, ensuring client systems remain secure, reliable, and fully operational.