Desktop Technician

Our client, a prominent organization in the financial services industry, is seeking a Desktop Technician to provide onsite technical support for end users in a fast-paced corporate environment. The ideal candidate will possess strong troubleshooting skills, exceptional customer service abilities, and experience supporting enterprise desktop environments. This role requires a hands-on professional who can efficiently resolve hardware, software, and connectivity issues while maintaining a high level of customer satisfaction., * Provide onsite desktop support for Windows-based workstations, laptops, mobile devices, and peripheral equipment.

• Diagnose and resolve hardware, software, operating system, printer, and network connectivity issues.
• Perform device imaging, configuration, deployment, refreshes, and asset management activities.
• Install, configure, and maintain desktop and laptop computers, monitors, docking stations, printers, and related technology equipment.
• Support Microsoft Office 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot remote access, VPN, and authentication-related issues.
• Provide white-glove customer service and technical support to employees, executives, and business stakeholders.
• Respond to and resolve incidents and service requests through the organization’s ticketing system in accordance with established SLAs.

• 2+ years of desktop support or technical support experience in a fast-paced enterprise environment.
• Hands-on experience troubleshooting hardware, software, printers, and peripheral devices with a strong knowledge of Windows 10/11 operating systems.
• Experience utilizing ITSM/ticketing systems such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• Experience supporting Microsoft Office 365 applications and services, as well as familiarity with Active Directory, Azure AD, and account administration.
• Demonstrated ability to deliver white-glove customer service with strong communication and interpersonal skills.
• Experience with Microsoft Intune and endpoint management tools.

• Opportunity to work in a dynamic and supportive environment within the financial industry.
• Chance to develop your technical skills and gain valuable experience supporting enterprise-level systems.
• Engage with cutting-edge technology and tools to enhance your professional growth.
• Be part of a team that values customer service and technical excellence.
• Work onsite in Baltimore, MD, with a reputable organization committed to employee success.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup’s 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World’s Most Ethical Companies. Learn more at Experis.com.