Technical Support EngineerJob

• Diagnose and resolve issues related to OEM equipment including dynos, control systems, VFDs, PLCs, and test cells.
• Troubleshoot pump systems - hydraulic and cooling circuits, flow rates, pressure faults, cavitation, seal failures, and pump-motor coupling issues.
• Identify and resolve sensor-related faults - temperature, pressure, flow, speed, and torque sensors including calibration drift, signal loss, and wiring faults.
• Apply basic electrical troubleshooting skills - continuity checks, voltage/current measurement, relay and contactor diagnosis, fuse and breaker faults, and motor circuit verification.
• Interpret schematics, wiring diagrams, P&IDs, and equipment manuals to guide customers through step-by-step solutions.
• Conduct remote diagnostic sessions via AnyDesk or equivalent remote shadowing tools.
• Support parts identification requests with accuracy - correct part, correct application, first time.
• Engage Engineering and SME teams directly for Level 3 issues beyond current knowledge to drive resolution while maintaining full case ownership and documenting all findings.
• Act as the primary technical resource requiring remote assistance during active customer engagements - prioritize field calls to minimize on-site delays.
• Own the case end-to-end from first contact through to confirmed resolution without handoffs.
• Coordinate and facilitate the Field Tech dispatch or on-site engagement for field support, maintaining full case ownership.
• Track all field-assist tickets separately to monitor response time, resolution time, and first-contact resolution rate for field-originated cases., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Technical Support Engineer Actalent

Sussex, WI*Hybrid

Sensors Voltage Visionary Innovation Electricity Calibration Wiring Diagram Control Systems Torque (Physics) Electrical Wiring Artificial Intelligence Windows Remote Assistance Engineering Design Process Troubleshooting (Problem Solving) +0 Login | JoinContact

Voltage, Visionary Innovation Electricity Calibration Wiring Diagram Control Systems Torque (Physics) Electrical Wiring Artificial Intelligence Windows Remote Assistance Engineering Design Process Troubleshooting (Problem Solving), * Customer service

• Troubleshooting
• Product support
• Mechanical, * Ability to work as the primary technical resource requiring remote assistance during active customer engagements.
• Capability to own cases end-to-end from first contact through to confirmed resolution.
• Experience in coordinating and facilitating Field Tech dispatch or on-site engagement while maintaining full case ownership.
• Proficiency in tracking field-assist tickets to monitor response and resolution times.

This is a Contract to Hire position based out of Sussex, WI. Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.