Concessions Tech Support

Ensures the seamless operation of critical point-of-sale, digital signage, and compliance hardware across all major sports and entertainment events. This high-impact role manages the deployment, maintenance, and live network troubleshooting of handheld PAX A900 devices utilizing the Shift4 Payment Platform across diverse multi-sport stadiums and concert venues. Operating in high-pressure, live environments, the Specialist works closely with concessions staff to immediately resolve device issues, minimize downtime, and maintain a seamless guest experience., At a high level, responsibilities could include:

• Supporting handheld POS devices (PAX A900) and the Shift4 platform as we move forward.
• Perform routine checkups on all devices, including testing transactions, device function, and menu accuracy.
• Storage and organization of devices and coordinating cords/accessories.
• Assisting with wired and wireless connectivity across the POS network, including understanding expected VLANs and IP ranges.
• Supporting mobile ordering workflows, including devices communicating across the network to printers.
• Maintaining and troubleshooting ID scanners used for alcohol compliance (we currently have 40+ in operation).
• Managing and deploying digital menu boards across concession stands, including pushing updates to specific displays and verifying accuracy prior to events.
• During events, respond to register/device issues and troubleshoot.

In addition to the technical responsibilities, this role is:

• Proactive and forward-thinking during live events.
• Able to troubleshoot quickly in high-pressure situations.
• Highly organized with equipment and issue tracking.
• Comfortable communicating with concessions staff and escalating issues when needed.

This position would support all major events across our venues, including football, basketball (MBB/WBB), gymnastics, softball, baseball, soccer, lacrosse, hockey, concerts, and other special events.

One year customer service or related experience or equivalency (one year of education can be substituted for two years of related work experience); demonstrated human relations and effective communications skills; and basic computer skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences Extensive customer service experience is a must. Ability to effectively to communicate with staff. Experience managing fast paced operations. Ability to work with in a team environment. Must be able to work late evenings, holidays, and weekends. Must be able to work at all venues. Must be able to speak and understand English. Experience managing multiple locations. Experience with point of sale systems.

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