IT Support Specialist (L1 Helpdesk - Warehouse)

As an IT Support Specialist, you will provide first-level technical support to warehouse employees and internal users. You will be the first point of contact for IT-related issues, helping ensure smooth day-to-day operations across devices, systems, and basic network connectivity.

This is a hands-on role ideal for someone early in their IT career who enjoys troubleshooting, working onsite, and supporting users in a fast-paced environment.

Responsibilities:

• Provide L1 support for laptops, desktops, mobile devices, and printers
• Troubleshoot basic hardware, software, and connectivity issues
• Support warehouse equipment such as scanners and Zebra printers
• Assist with device setup, imaging, and user onboarding/offboarding
• Log and track tickets using a ticketing system, escalating when needed
• Provide onsite, hands-on support to resolve user issues quickly
• Follow basic IT processes and help maintain documentation

• 1-3 years of experience in IT support, helpdesk, or technical support
• Basic troubleshooting skills for Windows/Mac devices and common applications
• Familiarity with printers, scanners, or general hardware support
• Basic understanding of networking (Wi-Fi, VPN, connectivity issues)
• Experience with ticketing systems (ServiceNow, Jira, etc.) is a plus
• Familiarity with Active Directory or Microsoft 365 is a plus
• Strong communication skills and customer service mindset
• Comfortable working onsite in a warehouse environment, 1st Level Support, Apple Macs, Atlassian JIRA, Communication Skills, Customer Support/Service, Desktop PC, Diversity, Document Scanners, Documentation, Genetics, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Windows System Administration, Mobile Devices, Network Connectivity, On Site Support, Onboarding, Printers, Resolve Customer Issues, Service Delivery, ServiceNow, Technical Support, VPN (Virtual Private Network), Warehousing, Wi-Fi

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.