IT Support Engineer

• Provide first-line IT support with a strong focus on user experience and timely resolution
• Manage and resolve service desk tickets
• Support desktops, laptops, network-connected devices and core business systems
• Log, prioritise, progress and accurately document incidents and requests
• Work with third-party suppliers and escalate issues to second- and third-line support where required
• Install, configure and maintain hardware and software in line with IT standards and procedures
• Create and maintain IT documentation and user training materials
• Support IT projects and administration tasks
• Provide on-site IT support across Warwick locations Key Requirements

• Experience in a service desk or first-line IT support role
• Strong knowledge of Microsoft desktop operating systems and applications
• Confident troubleshooting skills with the ability to prioritise and multitask
• Excellent communication skills, particularly over the phone
• Experience creating or maintaining IT documentation and providing user guidance or training
• A proactive, self-motivated and customer-focused approach
• IT-related qualifications or equivalent experience
• Flexibility to travel between local sites
• Flexibility to work occasional out-of-hours or overtime when required

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