ServiceNow Developer Senior

Experteer Overview As a ServiceNow Developer Senior at GDIT, you will advance our ServiceNow implementation through design, configuration, and development work. You’ll expand platform capabilities via ITSM workflows, automation, and integrations to improve operational maturity and reduce resolution times. You’ll collaborate with product owners and cross-functional teams in an Agile setting to translate business needs into scalable technical solutions. This role offers high-impact work, ongoing learning, and a path to governance improvements across the platform. Join us to help modernize IT services for our clients while growing your career in a people-first environment. Compensation / Benefits * Design, configure, and advance ITSM workflows, state models, assignment rules, and user interfaces * Implement advanced automation and orchestration using Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes * Maintain and customize Service Catalog items, record producers, and the Service Portal * Maintain CI class structures, relationships, and data reconciliation aligned with CSDM * Troubleshoot CI data accuracy, IRE rules, and transform map issues from automated imports * Build upgrade-safe custom applications using ServiceNow Studio and Application Engine * Design, build, and troubleshoot REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations * Collaborate with Product Owners and cross-functional teams in Agile/Scrum to translate business needs into designs * Estimate relative work effort to enable prioritization * Support platform upgrade cycles, instance cloning, and ATF execution * Stay current with new platform capabilities * Handle other duties as assigned Tasks * 3+ years related experience * Deep knowledge of Incident, Change, and Problem modules * CMDB architecture and scoped app development * JavaScript, Glide APIs, HTML/CSS, JSON, XML, REST/SOAP * IntegrationHub and MID Server administration * ITIL processes understanding * SDLC and Agile/Scrum experience * Strong communication and stakeholder influence * Proven ability to contribute to proposals and technical documentation * Experience leading Scrum demos and ceremonies * Mentoring and staff development capability * Ability to drive process improvements and manage customer delivery expectations * ServiceNow Certified System Administrator Key requirements * remote work * flexible work week * medical plan options * 401(k) with company match * paid time off * paid family leave

Client and the Service Portal * Maintain CI class structures, relationships, and data reconciliation aligned with CSDM * Troubleshoot CI data accuracy, IRE rules, and transform map issues from automated imports * Build upgrade-safe custom applications using ServiceNow Studio and Application Engine * Design, build, and troubleshoot REST and SOAP web service APIs, IntegrationHub spokes, and MID Server configurations * Collaborate with Product Owners and cross-functional teams in Agile/Scrum to translate business needs into designs * Estimate relative work effort to enable prioritization * Support platform upgrade cycles, instance cloning, and ATF execution * Stay current with new platform capabilities * Handle other duties as assigned Tasks * 3+ years related experience * Deep knowledge of Incident, Change, and Problem modules * CMDB architecture and scoped app development * JavaScript, Glide APIs, HTML/CSS, JSON, XML, REST/SOAP * IntegrationHub and MID Server administration * ITIL aaaa staff understanding * SDLC and Agile/Scrum experience * Strong communication and stakeholder influence * Proven ability to contribute to proposals and technical documentation * Experience leading Scrum demos and ceremonies * Mentoring and staff development capability * Ability to drive process improvements and manage customer delivery expectations * ServiceNow Certified System Administrator Key requirements * remote work * flexible work week * medical plan options * 401(k) with company match * paid time off * paid family leave