IT Support Technician

Brook Street

Morley, UK

1 day ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

4 years minimum

Compensation

£28,000.0 - £30,000.0

Working hours

Regular working hours

Job source

www.brookstreet.co.uk

Tech stack

Microsoft Windows Microsoft Azure Virtual Private Networks (VPN) Windows Servers Routing Cloud Services Virtual Local Area Networks Computer Networking Systems Cloud Platform System Computer Network Technologies Microsoft InTune

Job description

As a Senior IT Support Technician, you’ll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escalate IT issues where required.

You’ll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

Key Responsibilities

Providing 2nd line technical support across desktop, server, and cloud environments
Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune
Supporting Windows Server environments
Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
Managing support tickets and system alerts through the helpdesk platform
Keeping customers informed with clear and professional communication throughout the resolution process
Escalating more complex incidents to senior engineers when required
Maintaining accurate documentation and ticket updates

Requirements

If you’re passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSPenvironment, this could be the perfect next step in your career., Essential

Previous experience working within a Managed Service Provider (MSP) environment
Minimum 4-5 years’ experience in an IT Support, Service Desk, or Infrastructure Support role
Strong Microsoft 365 administration and support experience
Experience supporting Windows Server environments
Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
Excellent troubleshooting and problem-solving abilities
Strong communication and customer service skills
Ability to prioritise workload and manage multiple support requests

Desirable

Experience with Azure services
Intune and Endpoint Management knowledge
Exposure to backup and disaster recovery solutions
Relevant Microsoft or networking certifications

Please note: Due to the nature of the client environment, previous MSP experience is essential for this role.

About the company

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician.