Desktop Support

Experteer Overview In this role you will provide Tier 1 IT support to a growing user base, handling a high volume of requests with a customer-focused approach. You will work in a hybrid environment, collaborating with Tier 2 teams to resolve issues and document knowledge. The opportunity supports onboarding and a potential extension or contract-to-hire path, placing you at the front line of IT service delivery. You will help improve backlog management and contribute to operational efficiency. Compensation / Benefits * Provide Tier 1 technical support via phone * Troubleshoot and resolve end-user tech issues * Escalate to Tier 2 as needed * Reset Active Directory passwords and assist with account support * Troubleshoot printer and connectivity issues * Investigate basic network-related issues (e.g., switch outages) * Support desktop, laptop, and general PC troubleshooting * Document resolutions and create knowledge base articles * Deliver excellent customer service in a high-volume environment Tasks * Strong troubleshooting and problem-solving skills * Ability to work in a fast-paced support environment * Excellent communication and customer service skills * Reliable attendance and strong work ethic * Ability to follow procedures while thinking independently * Basic understanding of IT support concepts and technologies * Preferred: Help Desk or Service Desk experience * Experience with Active Directory, Windows troubleshooting, Printer support, Basic networking concepts * IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field Key requirements * Medical, dental & vision * 401(k) * Life Insurance * Short and long-term disability * Health Spending Account (HSA) * Time Off / PTO

extension environment Tasks * Strong troubleshooting and problem-solving skills * Ability to work in a fast-paced support environment * Excellent communication and customer service skills * Reliable attendance and strong work ethic * Ability to follow procedures while thinking independently * Basic understanding of IT support concepts and technologies * Preferred: Help Desk or Service Desk experience * Experience with Active Directory, Windows troubleshooting, Printer support, Basic networking concepts * IT certifications, technical education, or a degree in Information Technology, Computer Science, or a related field Key requirements * Medical, dental & vision * 401(k) * Life Insurance * Short and long-term disability * Health Spending Account (HSA) * Time Off / PTO