Computer Support Associate

This position provides day-to-day operational support for a computing environment, ensuring the smooth running of systems and processes. The role requires a blend of technical and administrative skills, focusing on hardware/software troubleshooting, project organization, and customer satisfaction., * Provide basic operational support for computing environments following established procedures.

• Monitor and perform standard processes or operations that are highly stable and consistent.
• Manage onsite desktop hardware and software, including troubleshooting and printer hardware management.
• Support server/network teams with smart hands support and conference room setup.
• Manage asset lifecycle and computer deployments for unit customers.
• Resolve trouble tickets from ServiceNow queues and update assets in ServiceNow.
• Create and maintain basic documents and records, including contact lists, process logs, and problem incidence reports.
• Recognize and resolve problems with pre-established solutions, reporting issues outside established procedures.
• Maintain equipment, supplies, and data supporting processes or operations.
• Apply technical knowledge to support processes or operations, such as basic printer operations and troubleshooting end-user tickets.

• Must be able to lift up to 50 lbs and stand/walk distances.
• Metatarsals required from day one.
• Minimum of 2 years of relevant experience.

Skills

• Focus on break-fix for hardware/software and ensuring customer satisfaction.
• Experience working and collaborating in a team environment to solve problems and lead projects within Jira.
• Good communication skills to lead scrum practices and communicate with factory leaders.
• Business casual dress code.

Pay Transparency: The typical base pay for this role across the U.S. is: $31.01 - $31.01/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.