Support Engineer

This is a position in the Colos Warehouse and Manufacturing team. The ideal candidate will be a detail-oriented, forward-thinking IT Support Specialist passionate about playing a large role in support for the IT field. Colos is a case labeling tool used in the manufacturing space that is put onto pallets as they come down an assembly line in the warehouse. We need someone to help with the support of their product line.

Responsibilities

Take tickets through servicenow

Troubleshoot as needed

First line of defense for support with vendors, manufacturers and warehouse management team

Assist with on call support as well

3-5 years of experience in an IT support role, working in an IT environment

Familiarity with warehouse and manufacturing spaces

Strong understanding of working on tickets out of servicenow

Ability to communicate with vendors, warehouse management, manufacturing and SAP teams both internal and external.

Experience with webservices

Experience working with IP addresses, and end user support

Strong communication and stakeholder management skills across technical and non-technical audiences.

Highly organized, with the ability to manage multiple priorities and maintain attention to detail.