Tier 2 Service Desk Technician

Beacon Hill Staffing Group, LLC

Levittown, PA, United States

21 days ago

Apply on www.jofdav.com

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

4 years minimum

Compensation

$55,000.0 - $70,000.0

Working hours

Regular working hours

Job source

www.jofdav.com

Tech stack

Microsoft Windows JIRA Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office System Center Configuration Manager Networking Basics TCP/IP Software Troubleshooting Microsoft InTune Casper Suite

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Servicenow

Job description

We are seeking a Tier 2 Service Desk Technician to provide advanced technical support for end users. This role is responsible for troubleshooting and resolving escalated hardware, software, network, mobile device, and Microsoft 365 issues while delivering exceptional customer service. The ideal candidate is a hands-on problem solver with strong technical skills, excellent communication abilities, and experience supporting corporate IT environments.

Requirements

4+ years of experience in Service Desk, Help Desk, Desktop Support, or Technical Support roles.
Strong troubleshooting experience supporting Windows 10/11 and Microsoft Office environments.
Knowledge of endpoint management tools such as Intune, SCCM, JAMF, or similar.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity.
Experience using ITSM/ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar.
Strong customer service and communication skills.
Ability to prioritize multiple requests and work effectively in a fast-paced environment.

Benefits & conditions

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

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About the company

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.