IT Software Asset Manager

• Manage the full lifecycle of software assets using ServiceNow SAM (SAM Pro preferred)
• Maintain accurate software inventory and entitlement data
• Perform software license reconciliation and ensure compliance
• Analyze usage and recommend cost optimization
• Support internal and external software audits
• Collaborate with IT, procurement, finance, and vendors
• Configure ServiceNow SAM modules (software models, license metrics, normalization)
• Monitor dashboards and generate reports
• Resolve discrepancies in asset and licensing data
• Implement SAM best practices and governance
• Work with ServiceNow platform teams on enhancements
• Ensure adherence to ITIL best practices, department procedures, and corporate policies.
• Comply with all applicable legal requirements, standards, and policies including the Compliance Program, Code of Conduct, HIPAA, and documentation standards.
• Maintain a commitment to the values and mission of AccentCare.

OBJECTIVES:

• Provide ccurate asset and entitlement tracking
• Ensure reduced compliance risk
• Attain cost savings through optimization
• Provide timely audit support
• Show consistently improving data quality
• Lead continuous improvement of IT Asset Management processes
• Ensure effective coordination between all IT software owners and developers

The preceding functions have been provided as examples of the types of work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the position., Supervises work of others, including planning, assigning, scheduling, and reviewing work, ensuring quality standards. Is responsible for hiring, terminating, training, and developing, reviewing performance, and administering corrective action for staff.

• Bachelor’s degree or equivalent experience
• 3-4 years of experience in Software Asset Management with ServiceNow SAM
• Understanding of software licensing (Microsoft, Oracle, IBM, Adobe)
• Experience with ServiceNow SAM Pro
• Familiarity with CMDB and Discovery
• Strong analytical and communication skills
• Experience with IT service management, SLA/KPI reporting, and vendor management.
• ITIL Foundation certification preferred
• ServiceNow CIS-SAM certification preferred
• Knowledge of ITAM frameworks preferred
• Experience with SaaS and cloud environments preferred
• Familiarity with integrations in ServiceNow preferred
• Experience supporting audits preferred

SKILLS/ABILITIES:

• Detailed knowledge of ServiceNow SAM / SAM Pro
• License compliance & optimization
• Ability to provide data analysis and maintain KPI dashboards
• Strong knowledge of the IT asset lifecycle management
• Stakeholder collaboration
• Process improvement
• Ability to deliver excellent customer service to internal and external customers
• Ability to create professional documentation, reports, and presentations.
• Strong communication skills adapted to all levels of the organization.
• Ability to work effectively in a fastpaced, multipriority environment.
• Strong interpersonal and collaboration skills across technical and nontechnical teams.
• Resultsdriven, detailoriented work ethic with a continuous improvement mindset.

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

As a professional, you know that what you do impacts you as much as our patients and their families, and at AccentCare, we are united in our relentless drive to reimagine care because we want to provide the service we would seek for our own families. We think it’s really special to be a part of our patient’s health journey and create incredible memories while providing world-class patient care.