Deskside Support Technician

Insight Global

Bethlehem, NY, United States

9 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

dejobs.org

Tech stack

Microsoft Windows Active Directory Issue Tracking Systems Software Engineering Microsoft InTune Deployment Automation Servicenow

Job description

Insight Global is seeking 2 Deskside Support Technicians to assist with a large-scale laptop migration project. These resources will work directly with end users to deploy new devices, complete workstation refreshes, troubleshoot technical issues, and provide exceptional customer support throughout the migration lifecycle. This is an excellent opportunity for candidates who enjoy hands-on support work in a fast-paced enterprise environment. Support laptop refresh and migration activities. Deploy, configure, and validate new laptops. Troubleshoot hardware and software issues. Provide deskside support during migration waves. Schedule and communicate with end users. Support printers, docks, monitors, and mobile peripherals. Escalate issues to Infrastructure teams when necessary. Track assets and document activities in ServiceNow.

Requirements

3+ years of Deskside Support experience
Enterprise Windows support experience
Laptop deployment and migration experience
Strong end-user support and communication skills
Hardware troubleshooting and break/fix support
Experience with Microsoft 365
Familiarity with Active Directory
Experience working within a ticketing system (ServiceNow preferred) * Large-scale migration or refresh project experience
Intune and Autopilot exposure
Asset management experience
Enterprise environment experience supporting 500+ users
Technical certifications (CompTIA A+, Microsoft certifications, etc.)