ServiceNow Lead Developer - ITSM / ITAM / CMDB

A publicly traded, globally recognized company in internet infrastructure and cybersecurity is seeking a ServiceNow Platform Lead Developer to drive platform strategy, implementation, and optimization. This is a flexible hybrid role (2x/week in office) based in Reston, VA, requiring candidates to reside within a reasonable commute or be motivated to relocate to the area prior to joining. What you’ll do

• Lead the overall design of the ServiceNow platform, ensuring alignment with business goals and technical best practices
• Collaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions on the ServiceNow platform
• Define platform roadmaps ensuring scalability, performance, stability, and audit compliance
• Lead the design of workflows, integrations, and modules to extend platform capabilities
• Drive end-to-end implementation of ServiceNow solutions across Core foundation, ITSM, ITAM, SecOps, GRC, TPRM, and other modules
• Manage platform upgrades and ensure applications meet enterprise security and compliance standards
• Provide technical guidance for configuration, customization, and development on ServiceNow
• Manage documentation of solutions, knowledge base materials, and training for process owners and stakeholders
• Provide process governance and technical best practices
• Mentor and guide a team of ServiceNow engineers
• Work with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and platform success
• Meet deadlines and targets individually and as a leader of multiple teams
• Engage with executive leadership to align solutions with business objectives
• Coordinate with ServiceNow team management on project status, challenges, and milestones
• Establish technical governance to improve platform performance and operational efficiency
• Stay current with ServiceNow trends, releases, and best practices
• Foster a collaborative environment for engineers to experiment with technical solutions

• 10+ years of experience with ServiceNow platform development, including deep expertise in ITSM, ITAM, and CMDB
• Additional experience with ITOM, SecOps, and GRC is a plus
• Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes
• Skilled at gathering requirements and designing solutions using built-in ServiceNow functionality
• Strong knowledge of ServiceNow architecture and design, including workflows, custom apps, and integrations
• Proven experience leading full project lifecycles on large-scale projects while providing process governance
• Highly skilled with scripting languages in ServiceNow development and Service Portal
• Experience integrating ServiceNow with external systems via APIs, Integration Hub, and Spokes
• Experience with Agile, Scrum, and Kanban methodologies
• Demonstrated ability to mentor technical teams and foster a high-performance culture
• Excellent verbal and written communication skills, able to present technical concepts to business stakeholders
• Experience in Perl and Python programming in a Linux environment is a plus
• Must reside within a reasonable commute to Reston, VA or be motivated to relocate to the area prior to joining; neither remote work nor delayed relocation are options
• Certifications preferred: ServiceNow Certified Implementation Specialist (ITSM, ITAM, or similar), ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ITIL v3/v4 certification, Certified Technical Architect (CTA)
• Bachelor’s degree in IT, Business, or related field preferred, or equivalent work experience
• Must be a US Citizen/Green Card holder; company unable to offer sponsorship at this time

• Stock options
• Bonuses
• Employee stock purchase plan
• Comprehensive benefits

Why this role This is an opportunity to make a direct impact on security and innovation within a global team, working in a hybrid, flexible model that supports work-life balance while collaborating with top-tier professionals.