Level 2 Technical Support

Spectraforce

Wilson, NC, United States

9 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Shift work

Job source

leoforce.us

Tech stack

Microsoft Windows Active Directory Software Applications Domain Name System (DNS) Network Configuration and Change Management Enterprise Software Applications Connectivity Problems Office365 Firewalls (Computer Science) Servicenow

Job description

Troubleshoot?Windows OS, hardware, and enterprise applications
Troubleshoot hardware, software, and network connectivity issues
Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
Good understanding of O365 and related support activities.
Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
Build for MLL Workstations
Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
Document issues and resolutions in the IT service management system (ServiceNow, IRIS)
Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, printer and wireless issues
Coordinate with third-party vendors for escalations and hardware replacements
Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

Requirements

Initiative. Must have ability to think on your feet and be able to adjust to events as they unforld.. Must take initiative to resolve problems and provide routine status updates and escalate for help when needed.
High emotional intelligence with strong communication skills. Must be able to have face to face conversations with a variety of personnel and levels.
Great troubleshooting and diagnostic skills in identifying root causes and ability to resolve problems proactively., * Effective written, verbal, and project coordination communication skills are a MUST
Must be PRESENT on-site a minimum of 8 working hours per day.
Must be FLEXIBLE in scheduling as some after hours or weekend work may be required.
Resolve end-user issues in a professional and customer focused manner
2-5 years of experience in L2 IT support
Strong troubleshooting skills for hardware, software, and OS issues
Experience in an enterprise IT environment
Preferred certifications: CompTIA A+, ITIL Foundation
Experienced in using ServiceNow.