Cisco SD-WAN Engineer

OpenKyber is looking for a Senior IT Support Engineer that will be responsible for managing and supporting Windows-based endpoints in an enterprise environment, leveraging Microsoft Intune, Azure, and identity platforms to ensure secure, compliant, and reliable device operations. Responsibilities:

• Acts as a senior escalation point for IT support, collaborates closely with IT and Security teams, and maintains technical documentation while continuously improving systems, processes, and overall security posture
• Manage, deploy, configure, and support Windows-based endpoints (Windows 10/11) in an enterprise environment
• Administer and maintain device management solutions using Microsoft Intune, including policy enforcement, patching, and compliance management
• Design, manage, and support Microsoft Azure services with a focus on identity, endpoint, and security
• Administer and maintain Local Active Directory (AD) and Azure Active Directory (Azure AD / Entra ID), including synchronization, access control, and lifecycle management
• Participate in and support IT information security initiatives, including endpoint security, identity protection, and access control
• Support and maintain Portnox
• Configure and manage Azure security and compliance features, such as Conditional Access, Defender, security baselines, and compliance policies
• Provide basic network troubleshooting and support, including LAN/WAN connectivity, DNS, DHCP, VPN, and network access issues
• Act as a senior escalation point for end-user IT support, providing hands-on troubleshooting and effective problem resolution
• Collaborate with internal teams (IT, Security, Infrastructure) to continuously improve systems, processes, and security posture
• Create and maintain technical documentation, procedures, and best practices

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 10 to 15 years of experience in IT engineering or a related role, preferably at a senior level
• Strong expertise in Windows operating systems within enterprise environments
• Hands-on experience with Microsoft Intune for endpoint and policy management
• Solid understanding of Microsoft Azure, especially identity, device management, and security services
• Strong experience with Local AD and Azure AD, including architecture, administration, and troubleshooting
• Proven experience in IT security, with knowledge of endpoint security, identity security, and Zero Trust concepts
• Experience with or understanding of Portnox or similar Network Access Control (NAC) solutions
• Familiarity with Azure compliance and security capabilities and best practices
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, VLANs, and general network troubleshooting
• Excellent problem-solving skills and the ability to work directly with end users in a support-oriented environment
• Strong communication skills, customer-focused mindset, and ability to work independently
• Proficiency with PowerShell scripting and automation, * Microsoft certifications (e.g., Azure Administrator, Endpoint Administrator, Security Engineer)
• Networking certifications or experience (e.g., CCNA or equivalent hands-on experience)
• Experience with enterprise security or compliance projects
• Proficiency with PowerShell scripting and automation
• Experience supporting distributed or global teams

AD&D insurance, 401(k), Health insurance, Paid time off, Vision insurance, Health savings account, Dental insurance, Paid sick time, The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in OpenKyber’s sole discretion unless and until paid and may be modified in its

discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. OpenKyber is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from OpenKyber and its affiliates, and service providers. Note that if you choose to communicate with OpenKyber via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.