IT Support Specialist

ServiceNow, Prioritization Issue Tracking Desktop Support Customer Service Active Directory Technical Issues Microsoft Outlook Help Desk Support Business Valuation Technical Engineering Full Stack Development Artificial Intelligence Business Transformation, * Customer Sercice

• IT Support
• Active Directory
• Printers
• Hardware
• Software
• Ticketing, Our technical engineering partner is hiring an IT SUPPORT SPECIALIST to join the rapidly growing business. The IT SUPPORT SPECIALIST will work Tier 1/2 duties as help desk and desktop support. Work is managed via tickets and user inquires. The IT SUPPORT SPECIALIST will have strong customer service skills along with advanced IT knowledge. The daily outlook of work is 90% tickets and 10% project work., * Use excellent customer service at all times.
• Be competent with technical work with the ability to teach nontechnical users.
• Investigate technical issues for end-users and provide solutions.
• Manage ServiceNow tickets with clean, accurate documentation.
• Assist users with password resets and hardware replacements.
• Image and deploy devices on the network.
• Balance functional projects, along with handling technical resolutions for users.
• Work ticketing system to prioritize and minimize workload.
• Troubleshoot PC’s, laptops, printers, and accessories.
• Utilize Active Directory to apply permissions and setup user accounts.
• Participate in training sessions and stay updated on new technologies and procedures.
• Work as a “jack of all trades,” handling various technical issues., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs End Point Support Engineer TEKsystems

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Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.