Artificial Intelligence

Provide desktop and technical support to end users in corporate and manufacturing environments. Assist with troubleshooting hardware, software, and Microsoft 365 issues while delivering excellent customer service and maintaining accurate ticket documentation. This role is ideal for someone early in their IT career who is looking to build technical skills in an enterprise environment.

Core Responsibilities

• Provide first-level support for desktop, laptop, printer, mobile device, and peripheral issues.

• Troubleshoot and resolve common Windows 11 and Microsoft 365 application issues, including Outlook, Teams, OneDrive, and Office applications.

• Document incidents, service requests, and resolutions in ServiceNow.

• Install, configure, and deploy desktop computers, laptops, monitors, printers, and other end-user devices.

• Assist with new hire setups, hardware refreshes, equipment replacements, and user moves.

• Perform basic user account support, password resets, and access-related requests.

• Follow established support processes, procedures, and knowledge base documentation.

• Escalate complex technical issues to senior support teams when necessary.

• Maintain a high level of customer service and communicate effectively with end users.

• Meet established ticket handling and resolution goals.

• Participate in creating and updating support documentation and knowledge articles.

• Adhere to all IT policies, security standards, and compliance requirements., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs End Point Support Engineer TEKsystems

Carmel, IN*On-Site

Operations Communication Microsoft 365 Customer Service Microsoft Office Operating Systems Technical Support Help Desk Support Windows PowerShell Business Valuation Financial Services Willingness To Learn Full Stack Development Crestron (A/V Systems) Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Communication Team Oriented Microsoft 365 Prioritization Microsoft Excel Microsoft Teams Customer Service Microsoft Office Microsoft Access Technical Issues Operating Systems Microsoft Outlook Desktop Computing Business Valuation Microsoft PowerPoint Willingness To Learn Full Stack Development, * Basic understanding of Windows 11 operating systems.

• Familiarity with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.

• Experience using or willingness to learn ServiceNow or other ticketing systems.

• Strong customer service and communication skills.

• Ability to troubleshoot common hardware and software issues.

• Ability to prioritize tasks and work in a fast-paced environment.

• Team-oriented attitude with a willingness to learn new technologies., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., IT Security Communication Microsoft 365 Prioritization Detail Oriented Microsoft Excel Problem Solving Desktop Support Microsoft Teams Customer Service Microsoft Outlook Technical Support Business Valuation Employee Onboarding Willingness To Learn Organizational Skills Full Stack Development Artificial Intelligence Technical Documentation Business Transformation Hardware Troubleshooting Troubleshooting (Problem Solving) +0, ServiceNow Communication Team Oriented Microsoft 365 Prioritization Microsoft Excel Microsoft Teams Customer Service Microsoft Office Microsoft Access Technical Issues Operating Systems Microsoft Outlook Desktop Computing Business Valuation Microsoft PowerPoint Willingness To Learn Full Stack Development

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.