Desktop Support-II

The State of Wisconsin is looking for Desktop Support II

FULL TIME ONSITE. Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed.

Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Agency. This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.

Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk.

The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position is responsible for providing in-person support to Agency staff at the State Office building in Madison, WI.

· Ability to image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.

· Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.

· Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

· Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

· ITIL 4 Foundation certification or similar

· CompTIA A+ certification of similar, · FULL TIME ONSITE. Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed.

· The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier. There is some free street parking in the vicinity, or else onsite parking at a monthly rate of approximately $75/month.