IT Support Engineer VIP

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Pathfinder - IT Recruitment provided pay range

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IT Support Engineer - VIP & Showroom Support (Luxury Retail)

We are supporting a global luxury retail brand in the search for an experienced IT Support Engineer to provide on-site support at their flagship Central London showroom. This VIP-facing, high-trust role focuses on maintaining a faultless technical environment for high-profile events and client visits.

The site hosts major retail partners for multi-million-pound commercial negotiations, and the IT presence acts as both preventative support and a safeguard against disruption. Outside event days, you’ll support other local offices and contribute to wider ad hoc projects across the London estate.

Key responsibilities:

• Provide proactive and responsive IT support in a VIP environment
• Maintain Windows devices, AV systems, and showroom technology to high standards
• Monitor, maintain, and improve workstation and connectivity readiness
• Escalate technical issues and contribute to change activity in collaboration with the wider infrastructure team

• Rotate between showroom and nearby offices (typically 4 days on-site, 1 day remote - 5 days onsite during a site event)

• 3+ years of 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support

• Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)

• Familiarity with ServiceNow or similar ticketing platforms

• Prior work in demanding environments (e.g., finance, legal, luxury retail, executive support)

• Strong technical knowledge of:
• Windows 10 / 11
• Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
• Active Directory and Azure AD
• SCCM and Intune for device imaging and deployment
• Microsoft Office 2016+
• Software deployment, patching, and device maintenance
• Basic networking: LAN patching, DNS/DHCP, Wi-Fi
• Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)

This is a full-time, on-site role based in Central London (West End). If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you.

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology and Engineering
• Retail and Retail Apparel and Fashion

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3+ years of 2nd line experience (touching on 3rd for local infrastructure), desktop, and VIP IT support

• Strong Microsoft knowledge and some experience supporting macOS or iOS in a business context (90/10 Microsoft bias)

• Familiarity with ServiceNow or similar ticketing platforms

• Prior work in demanding environments (e.g., finance, legal, luxury retail, executive support)

• Strong technical knowledge of:
• Windows 10 / 11
• Microsoft 365 (Teams, SharePoint, Outlook, OneDrive)
• Active Directory and Azure AD
• SCCM and Intune for device imaging and deployment
• Microsoft Office 2016+
• Software deployment, patching, and device maintenance
• Basic networking: LAN patching, DNS/DHCP, Wi-Fi
• Video conferencing and AV equipment (Teams Rooms, Zoom, HDMI/display)

This is a full-time, on-site role based in Central London (West End). If you have the experience and service-led mindset to operate effectively in a high-visibility environment, we’d like to hear from you.