Desktop Support

System One

Vienna, VA, United States

3 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Microsoft Outlook Cyber Security Domain Name System (DNS) Issue Tracking Systems Networking Basics Citrix Systems Password Management Productivity Software Phishing Software Engineering Cyberark

+1 more

Servicenow

Requirements

Ability to diagnose and resolve hardware and software issues for end users
Basic networking knowledge (IP, DNS)
Basic cybersecurity knowledge (MFA, phishing)
Ticketing system experience (ServiceNow)

Experience:

1-5 years of relevant experience
Experience with troubleshooting Palo Alto Network Global Protect client issues on Windows endpoints
Experience with troubleshooting issues on Microsoft Windows 11 operating systems
Experience with Microsoft M365 productivity software (including, but not limited to: Outlook, OneDrive, and Teams)

Nice to haves:

Financial/Banking industry experience
CompTIA A+ Certification
Microsoft 365 Certified: Fundamentals Certification
Experience using ConnectWise Remote Support Software
Experience using CyberArk Workforce Password Management Software
Experience troubleshooting Citrix VDIs

Interpersonal/Communication:

Excellent communication skills
Excellent customer service skills
Professional presence and maturity
Detail-oriented
Ability to work well with other team members
Comfortable and adaptable in a fast-paced environment
Ability to follow and adhere to standard operating procedures

About the company

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.