ServiceNow Developer- CSM

Nelson Frank
Belgium
5 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
Dutch, English, French
Job source

Tech stack

Clean Code Principles JavaScript (Programming Language) Computer-Aided Design Application Programming Interfaces (APIs) Knowledge Management Simple Object Access Protocol (SOAP) Systems Integration Client Side Scripting Servicenow

Job description

  • Develop and configure ServiceNow CSM, including Case Management, Customer/Consumer Service, portals, SLAs, and Knowledge Management.
  • Translate business requirements into scalable ServiceNow solutions.
  • Develop using JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, and ACLs.
  • Build and support REST/SOAP integrations and IntegrationHub solutions.
  • Troubleshoot issues and support testing, releases, upgrades, and continuous improvement.
  • Work closely with architects, product owners, and business stakeholders in an Agile environment.

Requirements

  • Strong ServiceNow development experience with significant CSM expertise.
  • Strong JavaScript and ServiceNow platform knowledge.
  • Experience with workflows, Flow Designer, APIs, integrations, portals, and security.
  • Good understanding of ServiceNow data models and development best practices.
  • Strong communication, problem-solving, and stakeholder-management skills.

Desirable-

  • CSA, CAD, or CIS-CSM certification.
  • Dutch and English or French and English MUST
  • Experience with CSM implementations, ATF, IntegrationHub, and ServiceNow upgrades.
  • Knowledge of other ServiceNow modules such as ITSM, HRSD, or FSM.

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