Computer Support Associate II - Infrastructure

Major Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: –monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts. Major Duties:? Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reports. ? Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. ? Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: –monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems ? Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports – customer information updates –purchase orders –inventory, maintenance or other service records – configuration and utility files ? Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre- established and documented solutions. Those solutions may be multipathed, requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. ? Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: –assist in installing software upgrades –perform routine hardware maintenance –troubleshoot and resolve user problems based on scripts or procedures provided Skills, Abilities, Knowledge: ? Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts. ? Knowledge of computing and networking concepts and fundamentals. Education: ? Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Work Experience: ? Information technology experience and/or business experience. (Less than 1 year) Enable Skills-Based Hiring No If a Glider Assessment is Required, enter the assessment ID try { var fgTooltip = new FG.Tooltip({ element: $(‘#cf_descz2307211941238615621890e’), text: “If\x20a\x20Glider\x20assessment\x20is\x20required,\x20this\x20field\x20will\x20be\x20used\x20by\x20the\x20program\x20team\x20to\x20provide\x20suppliers\x20with\x20the\x20specific\x20test\x20ID\x20That\x20suppliers\x20who\x20receive\x20an\x20interview\x20request\x20should\x20use.” }).initialize(); } catch(err) {} Additional Details

• Manager’s Requested Bill Rate : (No Value)
• Does the position allow for the worker to be virtual/remote? : No
• Critical Position? : No
• If a Glider Assessment is Required, enter the assessment ID : N/A, Make a meaningful impact in your community as a Housing Support Specialist with Vera French Housing. In this full-time role, you will help individuals access and maintain safe, aff…
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• Specific Position Requirements : Max Rate: 44.90/hrPOSITION TITLE: Infrastructure Support IIThis role is onsiteJob description:- Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.- Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.- The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.- Delivers infrastructure technology for multi-functional business- May have some interaction with functional business partners on tactical issues and limited contact with suppliers.Skill Set Requirements: 5+ years of experience required for the following skills set- Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes- Experience in infrastructure and application domain functions- Practical experience in monitoring and managing, event, change and incident management- Must be able to perform and apply information analysis to resolve infrastructure problems.- Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.- Experience with working in a collaborative team environment- Excellent verbal and written communication skills- Flexible and able to support Oncall if needed , 24X7 work rotation as neededNote- Candidates who just have basic support desk experience aren t a good fit they MUST have demonstrated experience with infrastructure support to be considered for this role.