Infrastructure Support II

• Responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
• Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
• The role provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
• Delivers infrastructure technology for multi-functional business
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

• 5+ years of experience required for the following skills set
• Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes
• Experience in infrastructure and application domain functions
• Practical experience in monitoring and managing, event, change and incident management
• Must be able to perform and apply information analysis to resolve infrastructure problems.
• Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
• Experience with working in a collaborative team environment
• Excellent verbal and written communication skills
• Flexible and able to support Oncall if needed , 24X7 work rotation as needed

Note- Candidates who just have basic support desk experience aren’t a good fit - they MUST have demonstrated experience with infrastructure support to be considered for this role.

The hourly rate for this position is between $30.00-$32.00 per hour., Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.