Computer Support Associate

We are seeking a skilled Computer Support Associate II - IT Infrastructure to join our data center operations team in Moline, IL. In this role, you will perform real-time monitoring, event management, incident triaging, and change execution across enterprise IT infrastructure systems.

Moving beyond basic end-user help desk tasks, you will monitor mainframe job networks, analyze infrastructure events, resolve low-to-medium complexity system incidents, and ensure the continuous uptime of critical business technology networks., * Infrastructure Monitoring & Event Management: Actively monitor mainframe job networks, server infrastructure, and enterprise IT application domains to maintain continuous operational stability.

• Incident Triaging & Problem Resolution: Perform real-time incident analysis and triaging; resolve system issues using documented decision paths, or escalate out-of-scope technical failures appropriately.
• Change Management Execution: Track, collaborate on, and execute routine changes and improvements to IT infrastructure components in alignment with established enterprise ITIL processes.
• Data Center & System Administration: Maintain process logs, incident reports, system utility files, and asset records; assist with routine hardware maintenance and software updates.
• On-Call & Shift Flexibility: Support flexible shift handovers and participate in on-call rotation schedules (including potential 24x7 coverage as required by business operations).

• Education: High School Diploma or equivalent required (Degree in Information Technology, Computer Science, or a related technical discipline is preferred).
• Core Technical Experience (5+ Years):
• 5+ years of hands-on experience in IT infrastructure support, event monitoring, incident management, and change management workflows.
• Demonstrated experience analyzing, selecting, and applying IT infrastructure solutions within an enterprise environment.
• Technical Domain Knowledge: Proven understanding of enterprise networking fundamentals, server environments, computing security concepts, and data center operations.
• Software Literacy: Proficiency in standard desktop tools, intranet/internet applications, and incident tracking software.
• Communication & Collaboration: Excellent verbal and written technical communication skills to collaborate with cross-functional IT teams and business partners.
• Note: Candidates must be US Citizens or Green Card Holders. Visa sponsorship is not available now or in the future for this position.
• Note on Role Fit: Basic help desk / end-user desktop support experience alone is not sufficient; candidates MUST demonstrate dedicated IT infrastructure monitoring and event triage experience.

Preferred Qualifications

• Direct experience in mainframe job network monitoring and automated event management tools.
• Knowledge of ITIL frameworks (Incident, Event, and Change Management)., * Are you a US Citizen or Green Card Holder? (Note: Visa sponsorship is unavailable for this placement now or in the future).
• Do you have 5+ years of dedicated IT Infrastructure support experience, including real-time monitoring, event management, and incident triaging?

3.33.3 out of 5 stars Moline, IL 61265 $28 - $30 an hour - Temporary, Contract, Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance, * Do you have hands-on experience monitoring mainframe job networks, servers, or enterprise data center operations (beyond basic end-user help desk support)?
• This position is 100% onsite in Moline, IL 61265 on 1st Shift with potential on-call / 24x7 rotation support. Can you reliably meet this requirement?
• Are you ready for a comprehensive background check and drug screen in accordance with local laws and regulations?
• Cube Hub payroll is “Bi-Weekly” (we pay every other Friday). Are you comfortable with this policy?
• Please confirm your primary email address, contact number, and your expected hourly pay rate

Pay: $28.00 - $30.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Referral program
• Vision insurance