Helpdesk Support Engineer

As part of the role you’ll be expected to:

• Accurately record all support calls and associated time entries in out ticket management system
• Proactively monitor email support queues
• Carry out scheduled maintenance and updates on client environments, usually outside production hours
• Understand the implications of weak security and always follow a best practice approach to cyber and network security

• Maintain a polite and professional approach at all time

• Liaise with third party vendors
• Prepare hardware prior to delivery including deploying OS image, Office 365, security application
• Assist with hardware deployment to client sites
• Visit client sites to conclude escalated helpdesk support cases
• Liaise with Projects Team
• Report to Helpdesk Manager

• You’ll also have experience of mobile operating systems and an understanding of VoIP solutions
• Windows Server Active Directory Management and GPOs
• Industry qualifications, ideally Microsoft MTA
• Full UK driving license.

Comfortable with the following technology:

Windows 10, Server 2008-2019, Hyper-V, Office 365 Remote Desktop Services, Active Directory, Group Policy, DNS, TCP/IP & Routing, Switching, Firewall, VPNs, Mac OSX, VoIP, Android, DELL, IP telecoms/SIP, WAP, Cat5e/Fibre.