Desktop Support Engineer

• Supporting and administering Microsoft 365 environments, including Intune, Entra ID, MFA, and security policies.
• Managing endpoint devices and assisting with device compliance and security (Defender)
• Supporting backup and recovery processes using tools such as Veeam
• Troubleshooting and maintaining virtual environments (Hyper-V and/or VMware)
• Supporting Remote Desktop Services and/or Azure Virtual Desktop environments.
• Managing and resolving networking issues (DNS, DHCP, TCP/IP, VPNs, VLANs)
• Handling a high volume of incidents and service requests within an ITSM tool, prioritising effectively.
• Performing patching, updates, and general infrastructure maintenance
• Supporting and maintaining Active Directory environments
• Creating and maintaining technical documentation
• Escalating more complex infrastructure or project work to senior engineers where required.

• Experience in a Level 2 support role, ideally within an MSP environment
• Strong Microsoft 365 administration experience (Intune, Entra ID, Exchange Online)
• Solid troubleshooting skills across Windows environments and infrastructure
• Good understanding of networking fundamentals (DNS, DHCP, VPNs, VLANs)
• Experience with virtualisation platforms (Hyper-V or VMware)
• Familiarity with backup and recovery solutions (e.g. Veeam)
• Experience working with ticketing systems and managing competing priorities
• Strong communication skills with both technical and non-technical users

Nice to have:

• Exposure to Azure services
• Experience with Virtual Desktop
• Basic understanding of high availability and disaster recovery concepts
• Scripting or automation (PowerShell)
• Previous MSP experience

This is a great opportunity to join a fast-paced MSP environment where you’ll gain exposure to a wide range of technologies, clients, and projects, with clear progression into 3rd line or infrastructure roles over time.

An established and growing Managed Service Provider is looking for a Level 2 Desktop Support Engineer to join their technical team, supporting a broad client base across cloud, infrastructure, and end-user environments.

This is a hands-on, generalist role suited to someone who enjoys working across a variety of technologies and environments, with a strong focus on Microsoft 365, infrastructure support, and customer-facing service delivery.