Transition Manager / Project Manager - IT Services Transformation

We’re looking for an experienced Transition Manager / Project Manager to drive the successful transition of critical End User Computing (EUC), Service Desk and Workplace Support Services from one managed service provider to another.

This is a strategic assignment where you’ll play a key role in ensuring business continuity, operational excellence, and a seamless service transformation across an international environment.

Your Mission

As the Transition Lead, you will own and coordinate the complete transition journey from mobilization to hypercare, ensuring all stakeholders, suppliers, and support teams are aligned for a smooth handover.

Key Responsibilities

Transition Management

• Define and manage the end-to-end transition roadmap
• Lead all transition activities from planning through stabilization
• Coordinate multiple workstreams across internal and external teams
• Manage risks, issues, dependencies, and mitigation plans
• Ensure uninterrupted service delivery throughout the transition
• Establish governance structures and executive reporting

️ Service & Process Migration

Oversee the migration of key ITSM processes including:

• Incident Management
• Request Fulfilment
• Knowledge Management
• Escalation Management
• Service Reporting
• SLA Management
• Operational Governance

Additionally, you will:

• Validate operational readiness before go-live
• Ensure successful completion and sign-off of all transition deliverables
• Drive knowledge transfer and process adoption

Stakeholder Management

• Act as the central point of coordination between all involved parties
• Facilitate workshops, steering committees, and decision boards
• Communicate progress, risks, and milestones to senior leadership
• Collaborate closely with business stakeholders to minimize disruption

Governance & Quality Assurance

• Define transition KPIs and success metrics
• Establish sustainable governance frameworks
• Ensure adherence to security, compliance, and ITIL best practices
• Track performance and realization of expected business benefits

Change & Readiness Management

• Support communication and organizational change activities
• Coordinate training and documentation efforts
• Ensure operational teams are fully prepared for service handover, * Strategic transformation project with high visibility
• International stakeholder environment
• Significant impact on operational excellence and service delivery
• Opportunity to shape governance, processes and future ways of working
• Long-term assignment with senior-level exposure

Must-Have Experience

• 8+ years of experience in IT Project Management or Transition Management
• Proven experience delivering large-scale outsourcing or managed service transitions
• Strong background in Service Desk and Workplace Services transitions
• Experience working within international enterprise environments

Strong Knowledge Of

• ITIL Framework
• Service Desk Operations
• Incident & Request Management
• Service Governance
• Vendor & Supplier Management
• Knowledge Transfer & Operational Readiness

Nice to Have

Experience with major managed service providers (e.g. global outsourcing environments)

ServiceNow or similar ITSM platforms

Interested? Let’s connect and discuss how your transition expertise can make the difference in this exciting transformation journey.