ServiceNow Platform Owner

We’re looking for an experienced ServiceNow Platform Owner to lead the strategy, governance, and evolution of ServiceNow platforms across multiple client environments.

This is a senior leadership role focused on driving platform value, shaping roadmap decisions, and ensuring ServiceNow capabilities align with business objectives and transformation programmes. The is not a technical role, the individual with typically work as a conduit between the customer and the teams that support and manage the platform, they would also make sure the correct process and governance are followed. Ideally the candidate would be engagement/project managers or senior business analyst or process architects.

What You’ll Do

• Own the ServiceNow platform strategy, roadmap, and governance.
• Drive platform adoption, optimisation, and value realisation.
• Act as a trusted advisor to senior stakeholders and clients.
• Lead cross-functional teams across architecture, development, support, and service delivery.
• Manage platform performance, continual improvement, risk, and compliance.
• Oversee demand management, prioritisation, and investment decisions.
• Support commercial growth opportunities and client success., We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

• Proven experience as a ServiceNow Platform Owner, Product Owner, Service Owner, or similar leadership role.
• Strong knowledge of ServiceNow capabilities, including ITSM, ITOM, CSM, and HRSD.
• Experience managing complex multi-instance or multi-client environments.
• Expertise in platform governance, operating models, and service improvement.
• Strong stakeholder management skills with experience influencing at executive level.
• Understanding of risk, compliance, and governance within enterprise environments.
• Eligible to obtain UK SC Clearance.

Desirable

• ServiceNow certifications (CSA, CIS, CAD).
• ITIL v4 Foundation or higher.
• Experience within Financial Services, Public Sector, Defence, or other regulated industries.
• Experience leading major ServiceNow transformation programmes., * ServiceNow Platform Owner AND UK Security Clearance (SC).

Salary £65-85,000 + Bonus and Benefits Location: UK Wide (Flexible working, 1 day per week in any of the UK offices) Security Clearance: Must hold or be eligible for SC Clearance

Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings.