Workplace IT Support Engineer

• Amsterdam, Noord-Holland
• Vast

• Voltijds

• 12 uren geleden

As a Workplace IT Support Engineer, you will:

• Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.

• Troubleshoot and resolve LAN and Wi-Fi connectivity issues.

• Manage and support enterprise printing services and related incidents.

• Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues.

• Support hardware deployments, installations, configurations, and replacements.

• Manage IT assets and update asset records through ServiceNow.

• Handle incidents, service requests, and operational tasks using ServiceNow.

• Ensure workplace IT operations comply with security and operational protocols.

• Participate in governance reviews and support compliance-related activities., * Work effectively under pressure while maintaining a strong customer-service focus.

• Follow security, compliance, and operational procedures consistently.

• Support hardware rollouts and manage associated IT assets accurately.

• Identify opportunities to automate or improve repetitive IT support processes.

• Collaborate with infrastructure, security, and workplace technology teams.

What We Bring to the Table:

• An opportunity to work in a structured enterprise IT support environment.

• Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services.

• Opportunities to work with ServiceNow for enterprise service management.

• Experience with LAN/Wi-Fi support and workplace network troubleshooting.

• Exposure to enterprise hardware deployment and asset management processes.

• Opportunities to work within established security and compliance frameworks.

• Exposure to governance and operational review processes.

• 6+ years of experience in enterprise IT support or workplace IT services.

• Strong hands-on experience providing onsite L1/L2 IT support.

• Proven experience supporting LAN and Wi-Fi environments.

• Good understanding of enterprise printing services and troubleshooting.

• Practical experience using ServiceNow for incident and service request management.

• Experience supporting hardware deployment, configuration, and replacement activities.

• Strong customer service and stakeholder communication skills.

• Understanding of IT security, compliance, and operational procedures.

• Experience working in structured enterprise IT environments.

• Knowledge of workplace technology and Microsoft endpoint environments.

You should possess the ability to:

• Diagnose and resolve workplace IT incidents efficiently.

• Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues.

• Provide effective L1/L2 technical support in onsite environments.

• Prioritize and manage incidents based on business impact and urgency.

• Use ServiceNow effectively for incident tracking, documentation, and resolution.

• Communicate technical issues clearly to both technical and non-technical users.