Help Desk Tier 1

We are seeking a Tier 1 Help Desk for a program supporting the Department of Justice (DOJ). This individual will be responsible for providing first-level technical support to DOJ users through phone, email, and ticketing systems. The ideal candidate is a strong communicator with excellent customer service skills who enjoys solving problems and helping end users.

Excellent verbal and written communication skills.

Strong attention to detail and note-taking abilities.

Experience using a ticketing system or demonstrated ability to learn one quickly.

Ability to accurately document issues and create detailed support tickets.

Strong problem-solving and troubleshooting skills.

Ability to work effectively in a collaborative team environment.

Eligibility to obtain and maintain a DOJ Public Trust clearance. Experience with JIRA or similar ticketing systems such as ServiceNow or Remedy.

Recent college graduate or early-career IT professional.

Previous help desk, technical support, customer service, internship, or IT support experience.

Familiarity with Windows desktop support and common end-user technical issues.

Technical certifications are a plus but not required.

Demonstrated interest in building a long-term career in IT.