IT Support Technician (on-site position)

We are hiring an IT Support Technician to join a fast-paced support team providing hands-on technical assistance in a 24/7 operational environment. This role is ideal for someone with strong troubleshooting skills and experience supporting end users across a variety of hardware and software issues., * Provide onsite and remote desktop support to end users, including those working remotely

• Troubleshoot and resolve hardware, software, and network-related issues
• Respond to escalated incidents as well as support requests via phone, email, and chat
• Monitor systems to ensure continuous IT support and quickly address any disruptions
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and telephones
• Perform PC imaging (Windows 10 required) and device setup
• Assist with setup, testing, maintenance, configuration, and troubleshooting of IT equipment
• Support hardware/software installations and answer routine technical questions
• Contribute to ongoing IT projects and tasks while following established procedures

Do you have experience in Windows?, * Hands-on experience with Windows 10 imaging and desktop support

• Strong troubleshooting and problem-solving skills
• Experience supporting a variety of end-user devices and peripherals
• Ability to manage multiple support requests in a fast-paced environment
• Strong communication and customer service skills

$20 - $24 an hour - Full-time, Contract, Pulled from the full job description

• 401(k)
• Health insurance
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance