Application Support

As a 1st Level Support Analyst, you will provide user support for the trade-finance tools ecosystem, manage incidents through ServiceNow, and contribute to our digitalisation and continuous-improvement initiatives that boost operational efficiency across the region.

Main responsibilities

Provide first-line support for Dwings and related trade-finance applications.

Analyse, log and coordinate incidents in ServiceNow, ensuring accurate updates.

Communicate resolution status promptly to users and key stakeholders.

Deliver Dwings training and assist with migration projects.

Prepare activity reports for management and other partners.

Studies

University degree

Experience

Good understanding of Guarantees products

Systems and processes: Atlas, Operational Tools (EPS, Aval….) , TDR, Good working knowledge of Word/Excel.

Languages

English C1 level, French is a plus.

SKILLS

Behavioural and Transversal

Risk management.

Adaptability.

Client Focus

Team work.

Ability to communicate clearly - written and oral.

• Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
• Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
• Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
• Flexible compensation plan.
• Hybrid telecommuting model (50%).
• 32 vacation days.

Diversity and inclusion commitment

We are the European Trade Finance Operations line within Corporate & Institutional Banking, delivering comprehensive trade-finance solutions to multinational corporates and financial institutions. With 620 professionals in Spain and a presence in 56 countries, we combine deep expertise with a strong regional focus on EMEA.