Network / Systems Technician

• Monitor, prioritize, and respond to trouble tickets and technical support calls
• Determine nature of problem, set support expectations, troubleshoot, run diagnostics, triage, and resolve or escalate to higher level support
• Follow up on all issues with users / clients to ensure resolution
• As required, provide onsite support
• Setup new users, provide application access, remove / lockdown users, reset network access accounts, etc.
• Install, modify, clean up, repair, and/or configure and test workstations, peripheral equipment and software as required
• Document all support activities in our ticketing system
• Train, educate, and provide technical guidance to users
• Inform team of recurring issues and help develop actions to mitigate / prevent recurrence
• Participate in Technical Team huddles / meetings to discuss issues, share relevant information and develop service delivery efficiencies
• Maintain up-to-date skills and job knowledge by participating in educational opportunities, attainment and maintenance of technical certifications, and reading professional publications / forums
• Protect the confidentiality of company and client information
• Contribute to a close-knit team spirit

• 2 Years of Technical Support experience preferred
• Degree in Information Technology or related subject matter preferred
• CompTIA A+ / Network+ preferred
• Microsoft or equivalent Industry Certification desired (if not, the commitment and aptitude to obtain within 12 months of employ)
• Effective troubleshooting and problem-solving skills
• Working knowledge / experience installing, repairing, and/or supporting: Microsoft Desktop & Server Operating Systems and related hardware, Microsoft Active Directory, Microsoft 365, Printers and other peripherals, Backup and Recovery solutions
• Virtualization knowledge preferred
• Cisco & Meraki knowledge preferred
• Excellent written and verbal communication skills
• Strong interpersonal and customer service skills
• Ability to articulate technical problems into layman’s terms for those who are not technical
• Able to work effectively under pressure, independently, and within a collaborative team environment
• Ability to stoop, kneel, crouch, or crawl, lift 50 pounds
• US Citizen with a clean criminal record and subject to ongoing background checks
• Company insurable driving record with valid PA Driver license, * High school or equivalent (Required)

Experience:

• IT: 2 years (Preferred)

License/Certification:

• Driver’s License (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Benefits: 401(k), 401(k) matching, Health insurance, Dental insurance, Life insurance, Paid time off, Vision insurance

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

CSR Enterprise Networks, an IT solutions and services company based in Williamsport, PA, is looking for a talented and passionate Network / Systems Technician to join our team. In business for over 30 years, CSR provides expert-level IT support to many clients throughout central Pennsylvania and beyond. This is an opportunity to join a highly talented team and work with a diverse group of businesses on a wide-ranging collection of technologies.