Network Technician

· Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability.

· Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting.

· Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents.

· Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors

· Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics

· Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments

· NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends

· Strong verbal and written communication skills to interact with end users and team members

· Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly

· Collaborating with different teams to address complex issues

· Time management skills to multitask and adhere to SLAs

Pulled from the full job description AD&D insurance 401(k) Health insurance Paid time off Vision insurance Dental insurance Unlimited paid time off, A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year., * 401(k)

• Health insurance
• Paid time off