Desktop Support Engineer

Physicians Mutual

Omaha, NE, United States

26 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Business Software Cloud Services Software Troubleshooting Microsoft InTune Information Technology

Job description

Physicians Mutual is seeking a Desktop Support Engineer to provide advanced technical support for our employees and workplace technology. In this role, you’ll troubleshoot hardware, software, application, and connectivity issues while serving as a trusted technical resource for end users. The ideal candidate combines strong technical ability with excellent customer service skills and enjoys collaborating with others to solve problems and keep employees productive.

Provide second-level technical support for desktop, software, hardware, application, printer, and network-related issues.
Troubleshoot complex technical problems and collaborate with developers, administrators, and other technology teams to implement solutions.
Configure, deploy, maintain, and support employee workstations, laptops, software, and remote-access technology.
Install and upgrade approved software, test configurations, and maintain technical documentation and support procedures.
Provide clear, customer-focused technical assistance and training to employees at all levels of the organization.
Maintain ownership of support issues from initial escalation through resolution and follow-up.
Participate in corporate and technical projects and support the implementation of new technologies.
Stay current on emerging technologies and recommend solutions that improve reliability, usability, and employee productivity.

Requirements

Bachelor’s degree in Management Information Systems, Computer Science, or a related discipline, or equivalent experience.
2-3 years of experience supporting hardware, software, applications, or end-user technology preferred.
Strong knowledge of Microsoft Windows, Microsoft 365, cloud-based tools, and workstation technologies.
Experience with Microsoft Intune or similar endpoint management technologies preferred.
Strong troubleshooting, critical-thinking, and problem-solving skills.
Excellent customer service and interpersonal skills with the ability to explain technical concepts clearly.
Ability to learn and support a wide variety of business applications and technologies.
Strong documentation, organization and prioritization skills.
Collaborative, adaptable and comfortable working independently when needed.