System Support Assistant

Are you ready to be part of a vibrant and dedicated team, making a real difference to the lives of people across Carmarthenshire? We are seeking an enthusiastic Service Support Assistant to help drive the delivery of high-quality, person-centred care within our Home Care Service.

What’s the Role?

As a Service Support Assistant, you will play a crucial role in the scheduling and coordination of care, ensuring individuals receive timely support. From collaborating with Supervisors and Managers to mastering our IT management systems, you will help keep everything running smoothly - every day, every visit, every rota!

Coordinate care schedules and staff rotas, balancing operational priorities across short-term and long-term pillars Communicate proactively with care staff and colleagues to meet the needs of service users Support the duty team to maintain accurate records for safe and efficient care delivery Embrace teamworking, sharing responsibilities, and contributing to forward planning Uphold high standards of professionalism and compliance with council policies Why Join Us?

If you thrive in a dynamic environment, love problem-solving, and enjoy making a difference, this is the job for you.

You will be joining a team that values collaboration and innovation, working to ensure every individual receives the best care possible, Carmarthenshire County Council holds a valid sponsorship licence. However, applicants who require sponsorship under the Skilled Worker route must meet all eligibility criteria set out by the UK Government under the points-based immigration system. Before submitting an application, you should check whether the role meets the eligibility criteria in the UK Government guidance: Skilled Worker visa: Overview - GOV.UK. Please note: If you do not meet the eligibility criteria, your application will not progress. If it becomes clear at a later stage that you are not eligible to apply, your application may be withdrawn, or any offer of employment may be retracted.

Relevant administrative qualification ICT skills with proficiency in Microsoft Office and digital rostering systems Excellent organisational abilities and a knack for working to deadlines Strong communication and interpersonal skills - a positive attitude is a must. Previous experience in administrative procedures; experience with Home Care Services is a bonus Ability to communicate in Welsh or English to required levels - You will need a basic knowledge of Welsh. Reasonable support can be provided on appointment to reach this level.

This varied office-based role includes county-wide travel and provides the opportunity to support both the out-of-hours service and our newly established Duty Team, contributing to the effective delivery of Home Care services across Carmarthenshire

£27,630 - £28,515 /generated inline style */ If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata’d accordingly /generated inline style */

Hourly Rate : £14.32 - £14.78 /generated inline style */ Contract Hours 37 /generated inline style */ Come and join our team

Home Care - System Support Assistant

3 x 37 hours per week permanent + 2 x 37 hrs weekly Temporary for 1 year to cover secondments.

Rated excellent by Care Inspectorate Wales 2025.

Join Carmarthenshire’s Home Care Team - Be at the Heart of Home Care!, Competitive salary Automatic enrolment into the Local Government Pension Scheme Generous annual leave entitlement with the option of purchasing addition annual leave Access to staff health and wellbeing support Personal development and career progression Staff discount schemes and other benefits e.g., cycle-to-work scheme Flexible working and family friendly policies /*generated inline style */

Anonymous Recruitment