Cybersecurity Support Specialist-Japanese Bilingual

This role is ideal for someone with a background in IT support, cybersecurity operations, technical coordination, or customer-facing technical support who enjoys working in an international environment supporting both U.S. and Japan-based stakeholders., * Serve as a primary point of contact for cybersecurity-related customer inquiries

• Coordinate with internal security engineers and communicate technical information clearly to customers
• Support incident response activities, investigations, and security monitoring
• Monitor security systems including firewalls, intrusion detection, and antivirus platforms
• Support cybersecurity compliance and documentation processes
• Assist with rollout and support of security tools for Japan affiliates
• Lead or support bilingual customer discussions, status updates, and incident communications
• Identify process improvement opportunities and support Kaizen initiatives

Do you have experience in Customer communication?, * Japanese / English bilingual proficiency required

• 3-5 years of experience in a technical support, IT, infrastructure, or related role
• Strong communication and customer-facing skills
• Ability to explain technical cybersecurity concepts to non-technical stakeholders
• Experience working with clients, vendors, or cross-functional teams
• Strong analytical and problem-solving abilities, * Knowledge of cybersecurity, networking, or IT support environments
• Experience with ticketing systems such as Jira, ServiceNow, or Zendesk
• Experience working between U.S. and Japan business environments
• Security+, Network+, or similar certifications/coursework are a plus

This is an excellent opportunity for bilingual IT professionals interested in expanding their experience in cybersecurity operations, customer support, and global IT environments.

A global IT solutions organization supporting enterprise clients across North America, Asia, and Europe is seeking a Japanese-English bilingual professional to join its Cybersecurity Division.