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First Level Support

DIS AG
Karlsruhe, Germany
about 1 month ago
Apply on www.adzuna.de
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.adzuna.de

Tech stack

Issue Tracking Systems Systems Integration Operational Systems

Job description

  • Aufnahme, Analyse und Bearbeitung von Benutzeranfragen sowie der Klassifizierung und der Weiterleitung an die Fachabteilungen
  • Erstellung und Bearbeitung von Incidents
  • Fehleranalyse und Störungsbeseitigung
  • Ticketeskalation an den 2nd Level Support
  • Pflege des Ticket-Systems und Erweiterung der Wissensdatenbank

Requirements

Sie sind ein kommunikativer Mensch und haben Spaß an der Interaktion mit Arbeitskollegen und Kunden?, * Abgeschlossene IT-Ausbildung bspw. Fachinformatiker für Systemintegration oder vergleichbare Erfahrung

  • Erste Berufserfahrung im Support von Vorteil
  • Idealerweise Kenntnisse in den aktuellen Betriebssystemen
  • Sehr gute Kommunikationsfähigkeiten in Wort und Schrift
  • Begeisterung für IT und neue Technologien

Benefits & conditions

  • Unbefristeter Arbeitsvertrag
  • Attraktives Gehaltspaket
  • 30 Tage Jahresurlaub
  • Flexibles Arbeiten
  • Ergonomischer, moderner Arbeitsplatz

… und vieles mehr!

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de
Prepare application

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