Digital Employee Experience Engineer

Nexthink Platform Engineering & Administration

• Engineer, administer, and optimize the Nexthink Infinity platform, including Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, and role-based access controls.
• Ensure platform stability, scalability, performance, security, and data integrity.
• Manage platform governance, access controls, compliance requirements, and operational standards.
• Lead platform upgrades, feature adoption, and continuous improvement initiatives.
• Develop and maintain technical documentation, training materials, and operational playbooks. Consult with cross functional teams to promote the Nexthink capabilities.

Automation & Self-Healing Engineering

• Design, develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.
• Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.
• Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.
• Create reusable automation frameworks and engineering standards to accelerate remediation development.
• Identify opportunities to reduce manual support effort and improve operational efficiency through automation.

Integrations & Platform Engineering

• Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.
• Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.
• Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.
• Ensure integrations align with enterprise architecture, security standards, and governance requirements.

Analytics, Reporting & Experience Insights

• Develop dashboards, investigations, and reporting solutions that provide visibility into device health, application performance, collaboration experience, network quality, and employee sentiment.
• Utilize Nexthink Query Language (NQL) and platform analytics to identify trends, root causes, and automation opportunities.
• Deliver operational and executive-level reporting that demonstrates DEX program effectiveness and business value.
• Translate telemetry and user experience data into actionable recommendations for IT and business stakeholders.

Employee Engagement & Digital Adoption

• Design and manage Nexthink Campaigns to gather employee feedback, measure sentiment, and drive digital adoption.
• Support organizational change initiatives through targeted communications and guided remediation workflows.
• Partner with support and engineering teams to improve employee technology experiences and adoption of enterprise tools.

Continuous Improvement & DEX Strategy

• Identify recurring issues, high-volume incidents, and experience gaps suitable for automation or remediation leveraging data from Nexthink, ServiceNow, Moveworks and feedback from end users and support teams.
• Partner with End User Computing, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experiences.
• Contribute to the organization’s DEX strategy, roadmap, and maturity initiatives.
• Stay current on Nexthink capabilities, automation technologies, and industry best practices.

• Bachelor’s degree in Information Technology, Computer Science, Engineering, coupled with 10 or more years of relevant experience; equivalent relevant experience may be considered in lieu of a degree.
• 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform.
• 10+ years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments.
• Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints.

Strong hands-on expertise with:

• Nexthink Remote Actions
• Investigations and Dashboards
• Campaigns and Alerts
• Application Experience and Software Metering
• Nexthink Query Language (NQL)

Advanced scripting and automation experience using:

• PowerShell (required)
• Bash/Shell scripting (preferred)
• Experience designing and developing automated remediation and self-healing solutions.
• Experience building integrations using APIs, web services, and automation platforms.
• Experience integrating Nexthink with ServiceNow, Moveworks or other similar products.

Strong understanding of:

• Endpoint management (Intune, SCCM, Jamf, etc.)
• Microsoft 365
• Active Directory / Entra ID
• Endpoint security and compliance practices
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Experience analyzing large datasets and converting insights into actionable improvements.
• Experience working in complex enterprise environments with cross-functional engineering and operations teams., * Nexthink certification(s).
• Experience with Nexthink AI Drive and Adopt
• Experience with ServiceNow ITSM, ITOM, and asset management.
• Familiarity with Splunk or other observability platforms.
• Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs).

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares.