SN NowAssist Technical Developer

The Ask? Client is seeking a highly skilled ServiceNow Tech. Developer with hands-on experience implementing Now Assist and other AI-powered capabilities on the ServiceNow platform. In this role, she/he will serve as a strategic technical leader responsible for designing scalable, secure, and innovative ServiceNow solutions that leverage the latest AI capabilities to transform business operations., * Lead the implementation and optimization of ServiceNow NowAssist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights.

• Design, develop, and configure ServiceNow solutions to support federal program requirements
• Build and maintain custom applications, workflows, business rules, and UI policies
• Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder
• Collaborate with customer product owners to implement scalable, standards-based solutions
• Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives
• Perform code reviews and ensure adherence to development standards and best practices
• Support platform upgrades, patching, and performance tuning
• Troubleshoot and resolve ServiceNow defects and production issues
• Ensure configurations and customizations align with federal security and compliance requirements
• Contribute to technical documentation and knowledge sharing across the team
• Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations

• Skills: ServiceNow, ServiceNow AI Control Tower, Generative AI, ML, Business Operations, Innovation, Business Operation, NowAssist, Optimization, Wrokflow, Business Rules, SAFe, Sprint, ITSM, CSM, CSA, CAD, * NowAssist / AI experience
• Strong experience with Service Portal, UI Builder, and user experience design
• Experience configuring ITSM and/or CSM modules
• Familiarity with ServiceNow data model and performance optimization
• Strong problem-solving, communication, and collaboration skills
• Experience supporting DevSecOps-aligned Agile teams
• ServiceNow CSA certification (must be current)
• ServiceNow CAD certification (must be current)

• ServiceNow Certified Implementation Specialist (CIS): o CIS - IT Service Management (ITSM) or o CIS - Customer Service Management (CSM) or o CIS - Human Resources Service Delivery (HRSD)

• 2+ years as a ServiceNow Architect
• 6+ years of experience implementing ServiceNow solutions

At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.