Servicenow Developer & Servicenow Architect

Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.

• Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.
• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.
• Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise.
• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years experience as part of a professional services organization; or equivalent education/experience.
• Industry domain expertise in SAAS.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Independently leverages AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulates AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Must Have Certifications

• CSA - ServiceNow Certified System Administrator/CAD