Desktop Support Technician

• Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems
• Provide end user support to clients and their team
• Customize the customer experience for every individual, all communication, instructions, and product knowledge to the level of the individual
• Determine the most cost-effective repair to minimize customer downtime
• Be proactive in solving any situation
• Prepare reports for analysis of product failure trends and service issues
• Provide onsite desktop support for levels of end-users

• Minimum 1 to 3+ years of related Desktop Support experience
• AA degree, or technical training or equivalent combination of education and experience
• A+ Certification a plus but not required
• LAN and WAN experience
• Basic Networking knowledge
• Windows 10/11 experience with troubleshooting, maintenance, and repair
• ServiceNow experience preferred
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Personable, reliable, and relatable and responsible when interacting with clients
• Able to provide a consultative approach to solving issues
• Impeccable follow-through to client satisfaction
• Track record of punctuality, go-getter
• Not intimidated by new or complex problems and situations

Pulled from the full job description Paid parental leave AD&D insurance Parental leave Health insurance Paid time off Vision insurance Health savings account, The rate for this position is between $24.00 - $32.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate., The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Homestead, FL and provide end-user support., Equal Employment Opportunity: CompucomStaffing , a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants: TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents: PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.