Systems Analyst

The Systems Analyst for Multi-Family Applications serves as the primary liaison for technical requests between business stakeholders and technical teams, ensuring that the ProLink product meets organizational needs and supports Multi-Family housing processes.

This role focuses on applying configuration/technical changes to the platform that supports the Multi-Family business processes. The Systems Analyst will also support and coordinate with the Multi-Family business units in reviewing, testing, and adoption of system enhancements. The Systems Analyst drives data integrity, reporting solutions, and user adoption through collaboration, documentation, and training., Platform Optimization & Support

• Partner with business units and Multi-Family BA to understand processes and identify opportunities for improvement.
• Collaborate with IT and vendors to implement ProLink quarterly updates and new features.
• Validate system changes through testing and ensure smooth deployment.
• Provide guidance to end users on best practices and system functionality.

Data Quality & Reporting

• Develop and maintain reporting tools, queries, and dashboards to support decision-making.
• Ensure data accuracy and compliance with internal standards.
• Perform data validation activities.
• Manage data mapping of imported data from various sources into ProLink.

Stakeholder & Vendor Coordination

• Act as the liaison between business stakeholders and vendor support teams on technical matters.
• Facilitate enhancement requests and issue resolution.
• Participate in user group meetings and feedback sessions.

Documentation & Training

• Coordinate user guides, process documentation, and FAQs.
• Conduct training sessions for super users and business teams.
• Maintain records of system configurations and change history.

Education: Bachelor’s degree in Business, Information Systems, or related field, or equivalent experience.

Experience:

• 3-5 years in business analysis or application support, preferably in Multi-Family housing.
• Experience with ProLink or similar enterprise platforms strongly preferred.

Knowledge/ Skills:

Required:

• Business Analysis: Requirements gathering, process mapping, and solution design.
• Data Management: SQL reporting, data validation, and reconciliation.
• Communication: Ability to translate technical concepts into business language.
• Collaboration: Work effectively with IT, stakeholders, and vendors.
• Documentation & Training: Clear, concise materials and user education.
• Microsoft Suite: Ability to use add-ons to create custom solutions in Word and Excel.

Preferred:

ProLink Expertise: Understanding of modules, workflows, and configuration options.

Licenses/ Certifications: Not required, but certifications in business analysis, project management, or ProLink training are a plus. QualificationsBachelor of Science, Relevant professional experience (2-5 years)ExperienceRelevant professional experience (2-5 years)EEO Statement, Best Practices, Business Analysis, Business Processes, Customer Acquisition, Customer Relations, Data Management, Data Mapping, Data Quality, Decision Support, Documentation, Finance, Information Technology & Information Systems, Microsoft Excel, Microsoft Product Family, Microsoft Word, People Management, Problem Solving Skills, Project/Program Management, Reconciliation, Record Keeping, Regulatory Compliance, Reporting Dashboards, Requirements Management, SQL (Structured Query Language), Software Administration, System Test, System Validation, Systems Administration/Management, Systems Analysis, Systems Maintenance, Team Player, Technical Support, Testing, User Groups