Onsite Support Technician - Freeport, TX

The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience., The Onsite Support Technician partners with customers, management, global helpdesk, and SIG teams to provide on-premises support with the goal of delivering a world-class customer service experience.

Day-To-Day Responsibilities

• Set up and breakdown of conference spaces
• Perform preventative maintenance
• Provide timely and quality support tasks
• Field service support of network devices
• Collaborate with internal and external teams
• Adhere to local safety standards
• Provide documentation and end-user training
• Setup and troubleshoot A/V systems
• Travel to various job sites as required
• Create, review and update incoming Tririga and ServiceNow cases for the Freeport AV team.
• Monitor consumables used on AV tasks and projects and ensure accurate replacement orders are placed.
• Support Corporate Video Events
• Perform additional duties as assigned.

• Ability to work effectively with clients at all organizational levels, demonstrating professionalism and strong customer-service orientation.
• Collaborative, team-focused mindset with a positive and proactive attitude.
• Strong verbal and written communication skills.
• Ability to use hand and power tools safely
• Ability to climb ladders and lift equipment
• Ability to work independently and meet deadlines
• Ability to multitask, manage competing priorities, and interpret work requests accurately.
• Proficiency with Microsoft Office applications and Microsoft Teams.

Education and/or Experience

• Valid Driver’s License
• High School Diploma or equivalent
• Bachelor’s Degree, preferred
• Flexibility to work after hours/weekends
• One to three years’ experience in AV/videoconferencing support
• Installation and Audio-Visual experience

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and an inclusive, diverse workplace.