IT Support Technician I

• Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups
• Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions
• Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup
• Support hardware lifecycle tasks - receiving, inventorying, and preparing Lenovo laptops and other IT equipment
• Escalate more complex issues to senior technicians and engineers with clear, well-documented notes
• Keep our knowledge base and end-user guides current as you learn
• There is the possibility for a compensated on-call rotation with this position to support our industrial

• High school diploma or equivalent
• 1+ years of work experience
• A genuine interest in technology and a desire to build a career in Information Technology
• Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner
• A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills
• Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)
• Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments
• Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members
• Comfortable working collaboratively in a team environment while also completing assigned tasks independently
• Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies
• Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)

What we want you to bring to the team:

• 2 + years previous Help Desk, desktop support, retail technology, or customer service experience
• Exposure to macOS in a business or educational environment
• Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools
• Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms
• CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)
• Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills

Pulled from the full job description

• Referral program
• Paid parental leave
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance, * The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills, experience, and education.

Benefits For You:

• 100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans
• $1,800 in annual employer HSA contributions (health savings account)

Benefits For Your Family:

• 100% paid premiums across all medical, dental, vision, and telemedicine plans
• 12 weeks of paid parental leave

Benefits For Your Future:

• 401k with up to 5% matching contributions which vest 100% on day one
• Eligibility for incentive stock options

If you need an accommodation during the application or interview process, reach out to us at careers@electra.earth We’re here to help.

Pay: $21.00 - $23.00 per hour, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Parental leave
• Referral program
• Vision insurance

Electra is reinventing ironmaking from the ground up with a breakthrough electrochemical technology that produces high-purity, clean iron and critical co-minerals. With two operating pilots in Boulder and a new demonstration facility underway in Jefferson County, we’re on track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining, steel, and big tech, momentum is on our side. Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech, and named one of TIME’s 100 Climate Leaders, we’re building a company shaping the future of industry. If you’re looking to make an impact and join a team that’s driven, focused, and scaling, we want to hear from you.