Information Technology Technician

• Administer Core IT Systems: Assist with managing Office 365, Azure Active Directory, user accounts, permissions, and password resets.
• Maintain NetworkMDM Tools: Support Meraki MDM, UniFi wireless access points, and T-Mobile cellular services, including 5G modems and hotspots.
• Manage Endpoint Security: Monitor email security via Checkpoint Harmony, deploy endpoint protection tools, and enforce cybersecurity best practices.
• DeployImage Devices: Assist with Windows 11 upgrades, device imaging using SmartDeploy, and routine patch management.
• Support Cloud Migrations: Assist the IT Manager with moving on-premises servers to cloud platforms like Azure or AWS.
• Transition to Intune: Support the future migration from traditional Active Directory and Group Policy to Microsoft Intune.
• Oversee Specialized Platforms: Coordinate third-party vendors for CCTV systems and assist with the Clarity Human Services HMIS platform.
• Track InventoryLogs: Maintain accurate documentation for software licenses, device assignments, hardware configurations, and system access logs.
• Build ReportsAnalytics: Assist with Power BI dashboards to integrate data from Clarity Human Services for program insights.
• TrainEducate Staff: Deliver training and create documentation for staff on hardware, software, and cybersecurity hygiene.
• Ensure Policy Compliance: Maintain strict data protection standards and follow all Veterans Inc. confidentiality policies

• Two-year degree in Computer Science or Information Systems (equivalent professional experience accepted).
• 2-5 years of IT support experience troubleshooting within a dedicated Windows environment.
• Proven hands-on administration of Windows 11, Microsoft 365, and Active Directory users and groups.
• Demonstrated success setting up, supporting, and troubleshooting workstations, mobile devices, and remote VPNs.
• Strong foundation in wired/wireless network troubleshooting, patch management, and system vulnerability remediation.
• Outstanding interpersonal, communication, and problem-solving skills focused on high-quality customer support.

403(b) matching, Tuition reimbursement, 403(b), Paid parental leave, Parental leave, Health insurance, Vision insurance, Dental insurance Full-time 69 Grove Street, Worcester, MA 01609, Comprehensive Benefits Package for FT employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2,500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $3,000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave