IT Field Technician

We are seeking a dedicated and skilled Field Technician to join our team. The ideal candidate will provide exceptional technical support and customer service while managing IT infrastructure and resolving hardware and software issues. This role requires a strong understanding of various operating systems, networking, and desktop support to ensure our clients receive top-notch service., * Provide technical support for hardware and software issues across various operating systems including Windows, macOS, and Linux.

• Manage computer networking tasks, including VPN setup and firewall configurations.
• Troubleshoot software issues and perform necessary repairs or upgrades on client systems.
• Assist with desktop support, ensuring that all computer hardware is functioning properly.
• Utilize help desk tools such as BMC Remedy, ServiceNow, and Jira to track and resolve customer inquiries efficiently.
• Maintain effective communication with clients to understand their needs and provide timely solutions.
• Collaborate with team members to enhance IT infrastructure and improve overall service delivery.
• Conduct regular maintenance checks on systems to prevent potential issues.

• Proven experience in technical support or IT support roles.
• Strong knowledge of computer management, networking concepts (LAN), and IT infrastructure.
• Proficiency in Microsoft Office Suite for documentation and reporting purposes.
• Familiarity with troubleshooting software issues across multiple operating systems (Windows, macOS, Linux).
• Excellent customer service skills with the ability to communicate effectively with clients.
• Experience with desktop support tasks including hardware installations and repairs.
• Knowledge of BMC Remedy, ServiceNow, or Jira is preferred but not required.
• Strong problem-solving skills with a focus on delivering high-quality service. Join our team as a Field Technician where your expertise will make a significant impact on our clients’ operations!