Information Technology Technician (5951)

The IT Technician will support the agency’s computer systems by diagnosing computer problems, installing software, setting up new equipment, and performing tests on computer hardware, Security, Audio/Video, Networks and Communications systems., * Provide level 1 support for basic issues

• Install and configure basic hardware and software components to ensure usability
• Maintain and upkeep Computers and other devices such as Tablets, Cell Phones, Scanners and Printers
• Test, diagnose, repair, reconfigure, assemble, integrate, and test basic systems
• Troubleshoot hardware and software issues
• Repair or replace damaged hardware
• Prepare, install and configuring new equipment for deployment
• Provide support to users and act as the first point of contact for issue reporting
• Provide basic technical training for end users
• Establishing good relationships with all departments and colleagues
• Managing technical documentation of work performed

• High School diploma
• Reliable transportation; job requires 50% travel
• 2 years’ experience in computer systems and maintenance
• Experience with supporting Microsoft Windows 7-10
• Basic networking experience
• Excellent written and verbal communication skills
• Good interpersonal skills
• Attention to detail
• Good problem solving skills
• Ability to work in a team environment

Pulled from the full job description Prescription drug insurance 401(k) Health insurance Paid time off Vision insurance Dental insurance Flexible spending account, At the Center for Family Services, our employees are our greatest resource, and we are committed to investing in our staff. We offer a competitive benefits package as well as ongoing resources that will support staff on their personal and professional journey.*

• Excellent paid time off (PTO) program, including vacation, sick, personal, and holiday
• 401k Plan
• Medical insurance plan options
• Dental & Vision Insurance
• Prescription Insurance
• Life Insurance
• Flexible Spending Accounts
• Health & Wellness Activities
• Ongoing Training & Professional Development Opportunities
• Opportunity for advancement